Refund policy

 

Returns/Exchanges:

We strive to provide you with amazing products and customer service. However, we know occasionally returns might be needed. Please see the below information regarding our return policy. 

• We are firm on our return policy for all customers. 
• Shipping will not be refunded and the return shipping costs are the responsibility of the customer. If you request we send a shipping label, the shipping charge will be deducted from the store credit. 
• Please send to our mailing address of 236 W Water St Shullsburg, Wi 53586
• Due to the high turnover rate of our items, we cannot guarantee an item will be available for exchange. 
• WE DO NOT OFFER REFUNDS.
• Store credit or a gift card will be issued within 5 business days of the item(s) arriving at Brooke Rose Designs for the purchase price of all eligible items. 
• CLEARANCE, ACCESSORIES, UNDERGARMENTS, DRINKWARE, CUSTOM ORDERS AND SALE ITEMS ARE NOT ELIGIBLE TO BE RETURNED.

Returns must:

• Be postmarked or returned to the store front within 14 days of being fulfilled.
• Be received in original, unused condition. 
• Any items that have stains, smell of smoke, perfume, deodorant, have animal hair, or any appearance of being worn will be rejected and the customer will be responsible for the re-shipping fee. 
• Include original packing slip or order confirmation that was sent. Please indicate reason for return. 

ANY ITEMS REJECTED FOR RETURN WILL REQUIRE A RE-SHIPPING FEE. IF WE DO NOT RECEIVE THE RE-SHIPPING FEE WITHIN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.